Terms of Service
Effective Date: June 15, 2025
These Terms of Service ("Terms") govern your access to and use of the business analytics services provided by DataFlow Analytics. By engaging our services or accessing our website, you agree to be bound by these Terms.
Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you should not use our services or access our website.
Service Overview
DataFlow Analytics provides professional business intelligence and analytics services to organizations across Cyprus and the Mediterranean region. Our services include:
Process Optimization
Workflow analysis, bottleneck identification, and efficiency improvement strategies
KPI Development
Performance metrics design, benchmark analysis, and measurement systems
Dashboard Creation
Interactive dashboards, real-time visualization, and custom reporting solutions
User Obligations
Account and Information Responsibilities
When engaging our services, you agree to:
- ▸ Provide accurate, current, and complete information about your business and requirements
- ▸ Maintain the confidentiality of any login credentials or access information provided
- ▸ Notify us immediately of any unauthorized use of your account or security breaches
- ▸ Update your contact and business information promptly when changes occur
- ▸ Ensure all provided data and information is legally obtained and properly authorized
Acceptable Use Policy
You agree to use our services in compliance with all applicable laws and regulations. Prohibited activities include:
Prohibited Activities
- • Attempting to gain unauthorized access to systems
- • Transmitting malicious code or harmful content
- • Violating intellectual property rights
- • Interfering with service operation or security
- • Using services for illegal or fraudulent purposes
Expected Conduct
- • Respect confidentiality of shared information
- • Provide timely feedback and collaboration
- • Follow project timelines and communication protocols
- • Use provided materials responsibly
- • Maintain professional business conduct
Data Provision and Quality
Effective analytics services depend on quality data provision. You agree to:
- ▸ Provide access to relevant business data as agreed in project scope
- ▸ Ensure data accuracy and completeness to the best of your knowledge
- ▸ Inform us of any known data quality issues or limitations
- ▸ Provide timely responses to data clarification requests
Service Usage and Limitations
Service Scope and Deliverables
Our services are provided according to agreed project scopes and specifications. Key terms include:
Project Definition
- • Services defined in written agreements or proposals
- • Scope changes require written approval and may incur additional costs
- • Deliverables specified with timelines and acceptance criteria
- • Regular progress updates and milestone reviews
Service Limitations
- • Services limited to business analytics and consultation
- • No guarantee of specific business outcomes or results
- • Recommendations based on provided data and analysis
- • Implementation support available but not guaranteed
Service Availability and Support
We strive to provide reliable and responsive service within the following parameters:
- ▸ Standard business hours: Monday to Friday, 9:00 AM to 6:00 PM (Cyprus time)
- ▸ Response time: 24-48 hours for non-urgent communications
- ▸ Emergency support available for critical issues affecting active projects
- ▸ Planned maintenance and updates communicated with advance notice
Intellectual Property Rights
Intellectual property rights are defined as follows:
Our Intellectual Property
- • Proprietary methodologies and analytical frameworks
- • Software tools and templates developed by us
- • General industry knowledge and best practices
- • Service documentation and training materials
Your Intellectual Property
- • Your business data and proprietary information
- • Specific insights derived from your data
- • Custom reports and dashboards created for you
- • Implementation recommendations specific to your organization
Payment Terms and Conditions
Pricing and Invoicing
- ▸ Service fees quoted in Euros (€) and subject to applicable VAT
- ▸ Detailed proposals provided before project commencement
- ▸ Invoices issued according to agreed payment schedule
- ▸ Additional work outside scope subject to prior approval
Payment Requirements
- ▸ Payment due within 30 days of invoice date
- ▸ Late payment fees may apply after 30-day grace period
- ▸ Accepted payment methods: bank transfer, credit card
- ▸ Right to suspend services for overdue payments
Refund Policy: Refunds considered on case-by-case basis for services not yet delivered. No refunds for completed work or insights already provided.
Confidentiality and Data Security
Mutual Confidentiality
Both parties agree to maintain strict confidentiality regarding:
Your Confidential Information
- • Business data and performance metrics
- • Strategic plans and proprietary processes
- • Financial information and projections
- • Customer lists and market information
Our Confidential Information
- • Proprietary analytical methodologies
- • Software tools and algorithms
- • Client information and case studies
- • Business strategies and pricing models
Data Security Measures
We implement comprehensive security measures to protect your information:
- ▸ Encryption of data in transit and at rest
- ▸ Access controls and authentication requirements
- ▸ Regular security audits and vulnerability assessments
- ▸ Staff training on data protection protocols
- ▸ Incident response procedures for security breaches
Limitation of Liability
While we strive to provide accurate analysis and recommendations, certain limitations apply:
Service Disclaimers
- • Analytics and recommendations are based on available data and may not reflect all business factors
- • No guarantee of specific business results or performance improvements
- • Client responsible for implementation decisions and outcomes
- • Services provided "as is" without warranties beyond those required by law
Liability Limitations
- • Total liability limited to fees paid for the specific service in question
- • No liability for indirect, consequential, or punitive damages
- • No liability for business interruption or lost profits
- • Claims must be made within 12 months of service completion
Termination and Cancellation
Termination by Either Party
Either party may terminate services under the following conditions:
Standard Termination
- • 30-day written notice for ongoing services
- • Completion of current project milestones
- • Final invoicing for completed work
- • Return or secure deletion of confidential information
Immediate Termination
- • Material breach of contract terms
- • Non-payment after 60-day grace period
- • Violation of confidentiality agreements
- • Illegal or fraudulent activity
Post-Termination Obligations
Following termination of services, both parties agree to:
- ▸ Settle all outstanding financial obligations within 30 days
- ▸ Return or securely destroy confidential information as requested
- ▸ Maintain confidentiality obligations indefinitely
- ▸ Provide reasonable assistance for service transition
Legal Information and Dispute Resolution
Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of Cyprus. Key legal provisions include:
- ▸ Subject to Cyprus commercial law and EU regulations
- ▸ Compliance with GDPR and data protection requirements
- ▸ Cyprus courts have exclusive jurisdiction for legal disputes
- ▸ English language version of Terms takes precedence
Dispute Resolution Process
We encourage resolution of disputes through the following escalation process:
Direct Communication
Initial attempt to resolve through direct discussion with project team
Management Escalation
Escalation to senior management for formal review and resolution
Mediation
Good faith attempt at mediation through neutral third party
Legal Action
Formal legal proceedings in Cyprus courts as last resort
Force Majeure
Neither party shall be liable for delays or failures in performance due to circumstances beyond reasonable control, including:
- • Natural disasters or extreme weather
- • Government actions or regulatory changes
- • Internet or telecommunications failures
- • Labor strikes or work stoppages
- • Pandemics or public health emergencies
- • War, terrorism, or civil unrest
- • Cyberattacks or security breaches
- • Third-party service provider failures
Legal Questions and Contract Support
If you have questions about these Terms of Service, need clarification on any provisions, or require assistance with contract matters, our team is ready to help.
Terms Updates and Modifications
We may update these Terms periodically to reflect changes in our services, legal requirements, or business practices. When significant changes are made:
- ▸ Updated Terms will be posted on our website with revised effective date
- ▸ Active clients will be notified of material changes via direct communication
- ▸ 30-day notice period for significant modifications
- ▸ Continued use of services constitutes acceptance of updated Terms